3ppleA Mobile app
Mobile app

Using 3pple A on your phone

The app and the website are the same account and the same wallet. Anything you do in one shows up in the other. This guide is about finding your way around the app specifically.

Installing and signing in

Sign in with your phone number or your email address, plus your password. If you registered on the website, the same details work here; there is no separate app account.

First time on a new phone? Signing in on a new device does not sign you out of the old one. If you have lost a phone, open Security and use Sign out everywhere.

Where everything is

TabWhat is there
HomeYour balance, quick actions for each service, and your recent purchases.
HistoryEvery transaction, with its status and a receipt you can open.
ReferralYour code, who has joined with it, and what you have earned.
SupportTickets, contact channels, your account details, and Security settings.
Security lives under Support. Passwords, your PIN, your phone number, your email address and signing out everywhere are all on that one screen.

Home

Your balance is at the top, with Add money next to it. Below that are the services, and under those your recent purchases. Tapping any of them opens the receipt.

Data and airtime

Pick the network

We guess it from the number, but always check. Numbers get ported between networks and the guess can be wrong.

Enter the number

Or pick a saved beneficiary. You can save a number as you buy.

Choose the bundle

The price shown is the price you pay.

Confirm with your PIN

Or your fingerprint, if you have turned that on.

Check the recipient number before confirming. Value delivered correctly to a wrongly typed number cannot be recovered by us or reversed by the network.

Electricity, TV and internet

For electricity, pick your disco and whether the meter is prepaid or postpaid, then enter the meter number. The app looks it up and shows the registered name before you pay. Check that name. It is the only confirmation you have that you are paying the right meter.

For cable and internet, pick the provider, enter the smartcard or account number, and choose the package. The same name check applies.

Prepaid electricity returns a token on the receipt. It is saved in your history, so you do not have to write it down.

Exam pins

WAEC, NECO and JAMB pins arrive on the receipt after purchase, and stay in your history. If you buy more than one, every pin is listed there.

Receipts and history

Every purchase has a reference. Quote it when you contact support and there is nothing to explain: it identifies the transaction exactly. Receipts can be shared from the receipt screen.

Security settings

Support tab, then Security settings.

WhatWhat it needs
Change passwordYour current password. Signs out every other device.
Change PINYour current PIN, or your password plus a texted code if you have forgotten it.
Change phone numberYour password, plus a code to your current number and one to the new number.
Change emailYour password, plus a code texted to your phone.
Sign out everywhereNothing. Ends every session including this one.
Add and confirm your email address. If you ever lose your SIM, a confirmed email is the only way back into your account without going through support. The screen tells you when yours is not confirmed yet.

Fingerprint and Face ID

You can turn on biometric unlock once you have set a PIN. It replaces typing the PIN on purchases, on that device only. It does not replace the PIN itself: the PIN still exists and is still what you use anywhere else.

Only turn this on if you are the only person whose fingerprint or face is registered on the phone.

Alerts

We text you when something significant happens: a PIN change, a password change, a number change, or a request to move your account. If you have a confirmed email, those go there too.

If one of these arrives and it was not you, call support immediately. That message is the earliest warning you will get.

A purchase is stuck

Leave it. Pending purchases are re-checked automatically, and if delivery is not confirmed inside the reversal window your wallet is credited back without you asking. The window is shown in the app.

If the money has not come back after the window has passed, open a ticket from Support and quote the reference.

Locked out

What happenedWhat to do
PIN locked Wait for the lock to clear, or reset the PIN from Security with your password and a texted code.
Sign-in locked Too many wrong passwords. Wait, or use Forgot password. If it was not you trying, reset the password.
Forgotten password Forgot your password? on the sign-in screen. Code by text, or by email if you confirmed one.
Lost the SIM Reset by email if you confirmed one. If not, contact support: they must verify you, and a second staff member must approve.
Spending paused Normal for a few hours after a password reset. Your balance is safe. If you did not reset it, call support.